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Last updated: January 15, 2024
1. Shipping Coverage
Domestic Shipping (China)
- Major Cities: Same-day delivery available in Beijing, Shanghai, Guangzhou, Shenzhen, Nanjing
- Provincial Capitals: Next-day delivery to all provincial capitals
- Other Cities: 2-3 business days delivery
- Remote Areas: 3-5 business days (additional fees may apply)
International Shipping
We ship to 50+ countries worldwide:
- Asia-Pacific: 2-4 business days
- North America: 3-6 business days
- Europe: 4-7 business days
- Other Regions: 5-10 business days
* International shipping times may vary due to customs processing
2. Shipping Methods
📦 Standard Delivery
- • Professional packaging
- • Insurance included
- • Tracking number provided
- • Signature required
FREE for orders over $500
🚀 Express Delivery
- • Same-day / Next-day delivery
- • Priority handling
- • Real-time tracking
- • Dedicated courier
Starting from $25
🚛 White Glove Service
- • Professional setup
- • Equipment testing
- • On-site training
- • Scheduled appointment
Available for premium equipment
✈️ International Express
- • DHL / FedEx / UPS
- • Customs handling included
- • End-to-end tracking
- • Express clearance
Rates calculated at checkout
3. Shipping Rates
| Destination | Standard | Express | White Glove |
|---|---|---|---|
| Major Cities (China) | FREE* | $25 | $100 |
| Other China Cities | $15 | $45 | $150 |
| Asia-Pacific | $35 | $85 | Quote |
| North America | $65 | $150 | Quote |
| Europe | $75 | $180 | Quote |
* FREE standard shipping on orders over $500. Rates subject to equipment size and weight.
4. Packaging & Handling
Professional Packaging
- Custom foam inserts for delicate equipment
- Shock-resistant Pelican cases for cameras and lenses
- Anti-static materials for electronic equipment
- Climate-controlled packaging for sensitive items
- Tamper-evident seals for security
Quality Checks
- Pre-shipment equipment testing and calibration
- Complete accessory verification
- Documentation and manual inclusion
- Photo documentation of packaging
5. Tracking & Notifications
Stay informed throughout the shipping process:
- Order Confirmation: Immediate email with order details
- Preparation Update: Notification when equipment is being prepared
- Shipping Confirmation: Tracking number and carrier information
- In-Transit Updates: Real-time location updates
- Delivery Confirmation: Proof of delivery with signature
- SMS Alerts: Optional text message notifications
6. Delivery Requirements
Recipient Requirements
- Someone 18+ must be present to sign for delivery
- Valid government-issued ID required
- Physical address required (no P.O. boxes)
- Business deliveries require company representative
Delivery Locations
- Office/Studio: Standard delivery option
- Hotel: Delivered to guest (advance notification required)
- Production Site: Coordinate with production manager
- Airport: Available for international rentals
7. Customs & International
Customs Handling
- All necessary customs documentation provided
- Temporary import permits for rental equipment
- Customs brokerage services included
- Duty and tax calculations provided upfront
Customer Responsibilities
- Provide accurate customs information
- Pay applicable duties and taxes
- Assist with customs clearance if required
- Ensure proper documentation for return shipment
8. Failed Delivery
If delivery cannot be completed:
- Up to 3 delivery attempts will be made
- Customer will be contacted for rescheduling
- Equipment may be held at local facility for pickup
- Redelivery fees may apply after 3rd attempt
- Equipment will be returned after 5 business days
9. Return Shipping
Return Process
- Return shipping label provided with original shipment
- Same packaging materials should be used
- 24-48 hour pickup scheduling available
- Late return fees apply for delayed shipments
Return Inspection
- Equipment inspected within 24 hours of return
- Damage assessment and reporting
- Missing items identification
- Final billing adjustment if necessary
10. Insurance & Liability
All shipments are fully insured:
- Full replacement value coverage during shipping
- Damage claims processed within 48 hours
- Customer not liable for shipping-related damage
- Additional insurance available for high-value shipments
11. Contact Shipping Support
For shipping questions or special requirements:
YeezStudio Shipping Department
Email: shipping@yeezstudio.com
Phone: +86 17200927537
Hours: Monday-Friday 8:00 AM - 8:00 PM (Beijing Time)
Emergency: 24/7 support for urgent shipments